Case Study

SharePoint collaboration for leading health care provider based on United States

Client

The client is one of America’s leading health care providers and not-for-profit health plans. They have been providing quality healthcare services for more than 60 years to more than 9 million people. The company's mission is to provide high-quality and affordable health care services to all. The members of the company are committed to helping shape the future of health care.

Industry

HealthCare

Business Challenge

The client wanted to computerize their entire software request process using Microsoft's SharePoint technology. They needed a website that allowed a user to enter details about the required software and the servers on which the software will be installed into a form that can be assigned to designated people for authorization and then sent to the IT team for the final approval.

Solution

We at Volga Infotech developed a SharePoint based Web application using the Agile software development methodology. The application allowed a requester, approver and the IT admin to login and see the form at various stages in the request approval process. The requester was shown a list of all the requests that has been done by that user and the ones that have been approved/ rejected.

The approvers can see the details of a software request by clicking on it from the list of all the requests that are awaiting approval.

The IT admin then does the final approval after making sure that all the required information and documents have been provided by the user. The admin people then issue a certificate for all the requested software. The admin also has the authority to change approvers for any software products and also to edit/add the details for a product or a product itself.

Benefits

• Dashboards for all three types of users.
• Email notifications are sent to the concerned users when some action is taken on a particular requests informing about its status.

Technology Used